Good Space - Get Good with Customers
“Charge up your resilience in the space of difficult customer situations”
Get Good with Customers
No one enjoys dealing with difficult customers, but sometimes it's unavoidable.
Stay calm, don't take it personally...blah blah blah, easy to say, yet it can be really hard to do.
Our Good Space journal is all about the why, what and how to let you discover what will work for you.
By increasing your resilience you can minimize the potential negative health and safety impacts, and increase your wellbeing at work.
Getting Ready
Dealing with difficult customers is unfortunately part & parcel of any customer facing role. What if you could replace the feeling of dread with one of confidence and being in control? Great news this is a skillset you can learn! Understanding what, why & how you react What you can do to be ready BEFORE encountering a difficult customer How you can grow your readiness toolkit
Getting Through
No difficult customer interaction goes exactly to plan, there are many things that you simply won't be able to control. Now that you are ready though, you can control how you react. Recognising & using your own personal reactions to your advantage Techniques for staying in control What it takes, to not take it personally.
Recovering Well
Phew, that was a tough customer and the worst thing that you can now do, is try to tough it out. The key to growing your own resilience is all about what you do after encountering a difficult situation. Why recovery is so important What practical things you can do immediately & later after a difficult customer interaction How you can support others with their recovery
Order your GOOD SPACE journal today – Make strengthening your resilience a relaxed and energising experience, not a heavy chore. Work through it at your own pace, focussing on what you need and skip over what you don’t – too easy!